Frequently Asked Questions

All shipments originate from our Pennsylvania facility and are sent via UPS.
 Standard Shipping: Most products are shipped via UPS Ground.
Since our warehouse is in UPS Zone 2, ground shipping may still arrive quickly in many regions.
 Refrigerated Products:
o These are shipped to ensure no more than two days in transit.
o If ground shipping exceeds this window, the order will be shipped 2nd Day Air.

o Some refrigerated products do not require cold packs, only refrigeration upon arrival.
o Storage requirements are clearly indicated on the product label.
o Such products ship Monday through Wednesday unless otherwise instructed by the customer.