Frequently Asked Questions

  • What is the new corporate office address?

    Corporate Office:
    Plot No. C40,,Road 21Y, MIDC, Wagle Industrial Area,
    Thane West, Maharashtra
    Pin - 400 604, India.

    Phone :91-22-6903 4800,6147 1919, 2500 3747, 2500 0970,
    2500 0278
    Fax : 022-6147 1920, 2500 5764, 2500 2468
    info@himedialabs.com

  • What is the Normal Shelf life of Ready Prepared Media?

    Normally the shelf life is 7 months  unless specificed.

  • What exactly the Expiry date on Certificate of Analysis represents?

    Expiry Date on Cetificate of analysis represent the expiry of the product till the last date of specified month , unless specified.

    For Example if Expiry Date is  2024-07 ( Year-Month) means expiry is 2024-07-31(Year-Month-Date).

  • How can I place an order or buy HiMedia products in United States?

    You can purchase HiMedia products directly through HiMedia Laboratories website www.himedialabs.com

    The other options is through one of our authorized distributors.

    Orders can be placed:

    •    Online: Directly through our website www.himedialabs.com 

    •    Email: By sending a purchase order to infous@himedialabs.com

    Please note: Chemicals are not shipped to residential addresses.

  • What is the lead time for products?

    In-stock items at our North American warehouse typically ship within 48 hours.
    Out-of-stock items generally have a 4–6 week lead time.

  • How are products shipped?

    All shipments originate from our Pennsylvania facility and are sent via UPS.
    •    Standard Shipping: Most products are shipped via UPS Ground.
         ○   Since our warehouse is in UPS Zone 2, ground shipping may still arrive quickly in many regions.
    •    Refrigerated Products:
         ○   These are shipped to ensure no more than two days in transit.
         ○   If ground shipping exceeds this window, the order will be shipped 2nd Day Air.
         ○   Some refrigerated products do not require cold packs, only refrigeration upon arrival.
         ○   Storage requirements are clearly indicated on the product label.
         ○   Such products ship Monday through Wednesday unless otherwise instructed by the customer.